FAQ – Frequently Asked Computer Questions

 

frequently asked computer questions

What do you mean by Onsite service and repair?

How much do you charge?

How did I get a virus?

How do I protect myself from Trojans, Viruses and Spyware?

How long should I try to keep my computer before it’s obsolete?

How long does it usually take for someone to come out to my house or business?

If my computer needs to be repaired, how long before I get it back?

Can I always leave my computer on?

 

 

What do you mean by Onsite service and repair?

By onsite, we mean that we come to you. We at Engle Computer Service feel that the best way to diagnose your computer problems is at the actual site where the problems exist. This way we can be sure that the problem will be resolved, not just at our shop.

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How much do you charge?

There is a service charge of 85.00. This is the trip charge and cost to diagnose the problem. In many cases, that’s all you pay! If we can fix your problem within the first hour there is no additional charge. After that, we give you a flat rate to repair the problem or in the case of troubleshooting/problem solving you will be billed at a rate of 85.00 per hour.

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How did I get a virus?

This is a very common question. In the good old days, all you had to do is be careful not to open an email from anyone you didn’t know. But today, becoming infected by email is the old fashioned way of getting a virus. These days, you can be on the Internet minding your own business, and become infected simply by clicking on the wrong site. And it’s usually a window that says something about helping you either protect, scan or fix your computer. They’re called Trojans, deceiving pop ups that say one thing but are actually the opposite of what they say they are. Many users also get malicious software and toolbars that comes bundled with other free programs they may have downloaded.

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How do I protect myself from Trojans, Viruses and Spyware?

It’s actually a lot easier than you think. Number one is to make sure you have a Genuine Microsoft operating system. (That is one with a valid key and not shared by anyone else). Next, make sure your version of Windows has automatic updates on and is up to date. Then, always have an up to date antivirus program installed. And lastly, add some sort of antispyware program (if it’s not already included in your antivirus software). As a matter of fact, anyone with Windows XP with service pack 2 or above can download a free version of Windows Defender at microsoft.com.

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How long should I try to keep my computer before it’s obsolete?

Some people try to hang on to their computers too long. Just because they say they spent a ton of money on it. At one time, computers were very expensive. And although not exactly cheap, these days you can buy a computer system that is much much better and for a third of the price compared to just a few years ago. As a rule, a computer becomes outdated every four to six years. We must always consider the cost of repairing or upgrading an older computer versus buying a new one. In some cases, it is just not cost effective.

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How long does it usually take for someone to come out to my house or business?

On average, two hours is all it takes! And almost never more than four hours after your inital call. And if your computer needs to be repaired at our shop pick up and delivery is included in your service call!

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If my computer needs to be repaired, how long before I get it back?

In most cases, 24 to 48 hours! Compare that to Geek Squad who almost always takes at least 2 weeks (and at double the price)!

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Can I always leave my computer on?

No: You should never leave your computer running all the time. Your computer has hundreds of electronic chips and components that get hot when in use. If constantly on, will eventually get too hot or create enough static electricity to burn or short out. Also, if your power supply is constantly running, you will eventually wear out the fan and moving parts. Your computer will shut down and you will not be able to do anything until it is replaced. Some power supplies are special order too. That’s not to say that you always have to turn off the computer manually though. You may leave the computer on, ON ONE CONDITION!!! YOUR POWER SETTINGS ARE CONFIGURED RIGHT!!! Follow these instructions to be sure your Power Schemes are set properly; Right click on your “Desktop” Left click on “Properties” Select the “Screensaver” Tab Left click on the “Power” Tab Select “System Standby” “after 30 mins” (or so, you can decide to make it sooner or a little later but that is a good guideline) Then Select “System Hibernates” After 1 hour (Again, this is just a guideline) Select “OK”

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